NOC Engineer

Job Scope

• Monitor and support critical managed network elements using real time alarming of network fault notification
• Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.
• Initiate, update, track and close trouble tickets; creating and sending network alerts as needed to internal or external organizations (customer care, development, engineering, etc.).
• Perform proactive network element status and health checks as part of normal surveillance activities.
• Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
• Work to ensure Service Level goals for alarms, tickets and calls are met.