NOC Engineer

The NOC Engineer is responsible for monitoring and supporting critical managed network elements using real time alarming of network faults and notifications. Problem identification, ticketing, and basic troubleshooting of all network systems, specifically focused on TDM and SIP based voice networks. Position requires a 24/7 operation and may include varied start times and days off.

Job Scope

  • Monitor and support critical managed network elements using real time alarming of network fault notification
  • Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.
  • Initiate, update, track and close trouble tickets; creating and sending network alerts as needed to internal or external organizations (customer care, development, engineering, etc.).
  • Perform proactive network element status and health checks as part of normal surveillance activities.
  • Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
  • Work to ensure Service Level goals for alarms, tickets and calls are met.


  • Basic knowledge of routing and switching.
  • Basic knowledge of TCP/IP, IPSec and SNMP protocols.
  • Basic knowledge of VoIP, SCCP, SIP, H323, G711, G721, G726, and G729 protocols.
  • Basic knowledge of Windows and Linux operating systems.
  • Basic understanding of TDM and VoIP infrastructure.
  • Ability to handle interconnection processes with customers\providers for VoIP and TDM connections.
  • Demonstrated complex problem solving abilities.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to manage multiple priorities and tasks.
  • Exceptional customer service skills.
  • Dialogic experience will be a plus
  • Cisco device experiences will be a plus
  • Wholesale voice business experience will be a plus